At Sandhill Digital, we arm your business with top-notch insights using the best ecommerce tools so you reach the right customers at the right moment. We’re often so successful that our brands scale up fast.
Growth is good but scary! It isn’t easy to make sure that even the tiniest details in your shopping journey function without a hitch.
That’s why we partner with Gorgias, the top eCommerce helpdesk for Shopify, Magento, and Bigcommerce merchants. They don’t just help you deal with customer headaches – they anticipate what customers want, even converting abandoned carts into fulfilled orders.
Let Someone Else Handle All the Details
Seeing good creative isn’t the same as buying a product. To lock in that first purchase and beyond, your entire customer service experience needs to be seamless. Gorgias has partnered with over 6,000 major brands – from Olipop to Timbuk2 – to centralize customer conversations, or even turn your helpdesk into a revenue generator.
Gorgias can unlock true international access for you, detecting up to 54 languages. Plus, they’ll serve as your infinitely scalable helpdesk staff, automating 20% of support tickets via machine learning. And they live where your customers live, helping out anyone who wants to buy – whether they reach out via SMS, live chat, Facebook or Instagram comment, or more.
Turn Customer Service into a Money-Maker
If you’ve spent any time on Instagram or Facebook in recent years, you’ve likely encountered one of Marine Layer’s breezy, well-produced ads. The brand combined high-quality production with its signature laidback attitude, and today boasts than 40 beloved brick-and-mortar stores. They came to Gorgias to make sure their site was as friendly and smooth as their in-store experience.
They used chat to cut down on manpower-heavy forms of old-school communication. Plus, targeted messages sped customers throughout the shopping journey. Other tools made things easier on the back-end – decreasing response time by 68%.
Ultimately, Marine Layer even increased sales via chat by 75%.
Grow Your Business and Streamline Every Process
Over 16 years, SuperATV started as one friend making lift kits for his friend’s ATVs and selling a few on eBay. Today, it’s the leading omnichannel aftermarket manufacturer in America – selling to over 3,000 dealers.
SuperATV tapped Gorgias to help them manage their success. There were 5 different inboxes. And Gorgias brought in Facebook messaging and comments, chat, SMS, phone and email. Yet everyone on SuperATV’s customer service team can focus on a single channel. They also get access to robust customer data, so every helpdesk interaction a breeze. And today, they’ve centralized communications and decreased response times by over 80%.
Build Loyalty Without Creating Headaches
When you make great products people want to buy – and it’s easy to purchase or return them – you attract loyal customers. And they’ll spread the good word about your brand. With starting costs as low as $60/month, Gorgias is simply a no-brainer for any eCommerce business, which is why it’s one of the best ecommerce tools around.
Click here to sign up for Gorgias.
Need help getting your digital marketing to perform? We can help! Simply fill out the form below to inquire about a free strategy consultation with us.